Blinds Care and Repair Plan – Terms and Conditions
(Effective as of March 10, 2026)
- Plan Overview and Coverage These Plans provide scheduled maintenance, cleaning, inspections, lubrication, minor adjustments, and repairs for the specified blind types (Vertical & Roller, or Venetian Perfect Fits & Roman). Coverage includes only the services explicitly listed in the plan description provided at purchase. Benefits such as priority scheduling, discounts on parts/upgrades, and cord/chain replacements (limited quantities) are subject to the limits stated (e.g., up to three per blind annually).
- Waiting Period No claims for repairs or additional services (beyond the initial inspection/clean if scheduled) may be made during the first 90 days following plan purchase and payment. This waiting period prevents coverage of pre-existing issues and ensures the plan starts fresh. Routine maintenance visits may be scheduled during this time if desired, but no repair claims qualify until after 90 days.
- Eligibility and Coverage Start
- The Plan applies only to blinds owned by the original purchaser at the registered address.
- Coverage begins on the plan purchase date (or payment receipt date) but is subject to the 90-day waiting period for claims.
- Blinds must be in good working order at enrollment (no known major defects). Pre-existing damage or wear is not covered.
- What Is Covered
- Annual (or twice-yearly for Luxury Plan) professional cleaning, inspection, lubrication, and minor adjustments as described.
- Limited replacement of cords/chains (up to three blinds per year).
- Minor repairs such as slat realignment, tension adjustments, track fixes.
- Priority service for emergencies.
- Stated discounts on future parts, fabric, or full replacements.
- Refit if taken down due to decoration and fixings become lose however you are not covered if you damaged them when taking down.
- If the blind is not repairable, it will be replaced.
- Call out charges are free and unlimited
- Facetime communication to solve issues quickly
What Is Not Covered (Exclusions)
- Pre-existing defects, damage, or issues existing before the plan start date or during the waiting period. If plan is taken out after your first 12 months warranty has expired, a revisit maybe needed to check the condition of blinds.
- Damage from misuse, abuse, accidents, pets, children, improper operation, or failure to follow care instructions.
- Normal wear and tear beyond minor adjustments (e.g., severe fading, major fabric tears).
- Cosmetic issues (e.g., minor discoloration).
- Damage from environmental factors (e.g., excessive moisture, direct sunlight fading, extreme heat/cold).
- Repairs needed due to unauthorized modifications, DIY attempts, or third-party service.
- Motorized components (unless explicitly added as an upgrade).
- Any service where access is unsafe, obstructed, or non-compliant with safety standards.
- Fabric are cleaned as professionally as can be to restore to their former glory, however fabrics on venetians aren't included for replacements due to poor maintenance i.e dirt
1. Limitations of Liability
- Our total liability under the Plan is limited to the services and discounts described. We are not liable for consequential damages, lost use, or incidental costs.
- Parts availability is not guaranteed; if a part is obsolete, we may offer alternatives or credit toward replacement.
- Discounts apply only to future purchases made through us.
- Payment and Renewal
- Payment is due monthly (or as agreed). The Plan is continuous until cancelled
- Renewal is at our discretion and current pricing; we will notify you before expiry.
- Non-payment or breach may result in immediate cancellation without refund.
- Cancellation and Refunds
- You may cancel within 14 days of purchase for a full refund (cooling-off period), provided no services have been rendered.
- After 14 days, cancellation is possible but no refund for the current term (prorated only in exceptional cases at our discretion).
- We may cancel for non-payment, misuse, or fraud, with notice where required.
- Service Scheduling and Access
- Appointments are subject to availability; priority is given but not guaranteed for emergencies or the rare chance staff is unavailable due to taken holidays
- You must provide safe, unobstructed access during business hours. Missed appointments may incur fees.
- We reserve the right to refuse service if unsafe or if exclusions apply.
- Governing Law and Disputes These terms are governed by the laws of the United Kingdom or your applicable jurisdiction. Any disputes will be resolved through negotiation or small claims court if necessary.
- Entire Agreement These Terms, along with the plan description provided at purchase, constitute the full agreement. No oral promises apply. We may update terms with notice (continued use constitutes acceptance).
By selecting and purchasing the Plan, you acknowledge that you have read, understood, and agree to these Terms and Conditions. For questions, contact us at info@blindsforlessuk.co.uk